Troubleshooting

Common Errors

Error	What It Means	What to Do
401 / 403	Your IP isn't in the allowlist	Check your current public IP, open a Discord ticket with the correct one
429	Rate limit exceeded	Back off (exponential), lower request frequency, or upgrade tier
Timeout (no response)	Network issue or server maintenance	Try pinging the domain; check #announcements in Discord
Connection refused on port 10000 or 8900	gRPC/WS port blocked or not enabled for your tier	Verify your plan includes gRPC; check that your firewall allows outbound on those ports

Before Opening a Ticket

A few things to check on your end first:

1. IP change? — if you're on a dynamic IP (residential ISP, some cloud providers), your address may have rotated. Run curl ifconfig.me and compare with what you gave us.
2. Firewall / VPN — make sure outbound traffic to ports 8899, 8900, 10000 isn't blocked.
3. Client config — double-check the endpoint URL and port. A common mistake is pointing to port 443 instead of 8899.

Escalation

If the issue isn't on your side:

1. Check #announcements in Discord for any ongoing maintenance
2. Open a ticket in #service-ticket with:
   • Your endpoint URL
   • The method or subscription that's failing
   • Error output from your application
3. Response time: typically several minutes to a couple of hours during business hours